Frequently Asked Questions

Frequently Asked Questions

Please find a list of our most asked questions below. If you can’t find what you’re looking for, feel free to email [email protected].

Where will my dog sleep while boarding?

Your dog will sleep in one of our toddler beds with a real mattress. We provide sheets and blankets, and ask that you leave all of your pup’s special blankets at home. They’ll be quite comfortable here!

What do I need to bring when my dog is boarded?

Just your pup and their food! We have slip leashes on property that we prefer to use instead of your dog’s leash. Please leave all balls, toys, blankets, stuffies, etc., at home. 

Do you administer medications?

Yes! When you are booking your pet’s stay in our client portal, please make a note that they have medication. Any medication administered will be an additional $25 for the duration of their stay.

Do you have a price list I can send to a friend?

We prefer that you refer them to our website or have them email [email protected] with any questions on pricing!

How does training work? Do I come to the facility?

For your first session, your assigned trainer will come to your home. They prefer to work with the dog in their natural environment and see what triggers they have as well as address any concerns you have in the home. After your first session, your trainer will come up with a customized plan for future sessions. It may include sessions at your home, at the facility, at a public park/restaurant/outdoor space, etc.

Will I get pictures of my dog?

Yes! When you sign up and book a service through our client portal, you will receive daily pictures of your pup through the app or directly to your email.

Do you have breed restrictions?

No. We don’t have any breed restrictions, but we do require a full evaluation day at our facility for any dog who is interested in coming for boarding. If your pup isn’t quite ready for daycare/boarding, we recommend scheduling a few training sessions to get them to the place where they can be comfortable at the facility.

Will my dog get enough outdoor playtime?

Yes! We keep our pups on a schedule at East Lamar! Check it out:

5am- Rise and Shine, stretch those legs, and use the restroom!
6am – Breakfast and time to work on basic commands
7am – Playtime in the yard in groups
8:30am-10am – Morning adventure walk
10:00-11:00 – Basic Obedience Training
11:00 – 12:00 – Playtime in the yard
12:00 – 2:00 – Rest Time
2:00 – 2:30 – Outdoor potty break
3:00 – 5:00 – Playtime in the yard
6pm – Dinnertime
7pm – Evening Walk
9pm – Lots of snuggles, belly scratches, then bedtime

How do I book a service?

Click on “BOOKING” at the top of the page, then click on “New Client” to create your account in our booking portal. Email [email protected] if you have any questions.

Can I rent out the play yard for my dog's birthday party/upcoming event?

Yes! Please shoot us an email at [email protected] to get more information.
2001 E 12th St Austin, Texas 78702